Returns & Exchanges
At Donsje Amsterdam, we want you and your little ones to be completely satisfied with your purchase. If for any reason you are not happy with your items, you can return them within 14 days of receipt for a full refund or exchange.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the products are in their original, unworn condition.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing